Safety
While Positive Penguin pieces are undeniably cute, they are not toys and may contain small parts. These items are designed for decorative or adult use only and are not suitable for young children.
If purchased or gifted for a child, it is entirely at the buyer’s discretion and risk. Positive Penguin is not responsible for any injury, harm, or damage resulting from misuse or unsafe handling of our products.
Terms and Conditions & Privacy Policy
Effective Date: 12/07/2025
Terms and Conditions
1. Introduction
Welcome to ThePositivePenguin.co.uk. These Terms and Conditions outline how to use our website and purchase from our carefully curated and lovingly crafted collection. By placing an order, you agree to these terms.
2. Products & Customisation
Our range includes both handcrafted pieces and thoughtfully curated accessories. Because many items are made or finished by hand, slight variations may occur—each one is a little bit unique.
Custom orders are welcome, though once confirmed, we can’t guarantee that changes can be made.
3. Orders & Payment
Orders are processed once full payment is received.
Payments are securely handled via [insert your payment providers, e.g. PayPal, Stripe].
4. Shipping & Delivery
We currently ship within the UK. For full details, including delivery times and options, please see our Delivery page.
5. Returns & Refunds
Due to the unique and limited-edition nature of our products, we only accept returns for faulty items.
If something arrives damaged, please get in touch within 10 days via julie@thepositivepenguin.co.uk so we can help. Please include photos of the item and packaging when you contact us.
6. Intellectual Property
All branding, designs, and content on The Positive Penguin website belong to ThePositivePenguin.co.uk. Please don’t copy or reproduce them without written permission.
7. Contact Us
Questions, comments, or penguin-related puns? Reach out any time at julie@thepositivepenguin.co.uk.
8. Website Terms of Use & Legal Notice
‘The Positive Penguin’ and www.thepositivepenguin.co.uk are trading names of ThePositivePenguin.co.uk. We recommend printing or saving a copy of these Terms and Conditions for future reference.
By accessing this website and/or placing an order, you agree to be bound by these terms. If you do not agree, please refrain from using the website.
9. Formation of Contract
Any contract for purchases made through this website is formed once we have received full payment (unless otherwise agreed).
After payment is received, you’ll receive an order confirmation via email. This confirmation forms a legally binding agreement.
We may decline an order in cases of pricing errors or inaccuracies.
10. Legal Jurisdiction
All transactions are governed by English law and subject to the non-exclusive jurisdiction of the English courts. We do not accept modifications to these Terms and Conditions.
11. Third-Party Links
Our website may include links to third-party sites with their own terms. We are not responsible for their content or operation.
12. Promotions
We love offering great deals, but promotions are subject to availability and may be updated, changed, or withdrawn at any time.
Only one discount code can be used per order.
13. Gift with Purchase Terms
Complimentary items are subject to availability, may differ from those shown, and may not always be offered at the time of ordering—this is at our discretion.
- One complimentary item per qualifying transaction.
- Gifts cannot be exchanged for other products or for cash.
- If you return qualifying items but keep the gift, we reserve the right to charge for it.
- Complimentary items must be returned with a refund.
- Faulty gifts can be exchanged for similar items (stock permitting).
- For 2-for-1 returns, both items must be returned.
- Offers may end early without notice.
- We may cancel or amend the promotion if misused.
14. Website Use & Access
All website content—images, designs, branding, and text—is the property of ThePositivePenguin.co.uk. Use is for personal, non-commercial purposes only unless agreed in writing.
15. Linking & Site Enjoyment
Please do not link to our website without permission. Interfering with others’ access to the site is not allowed.
16. Image Accuracy
Product photos are for illustrative purposes. Due to variations in lighting, screen settings, and handmade nature, Items may vary slightly in colour or design, adding to their unique charm.
17. Website Functionality
We strive for a smooth browsing experience but can’t guarantee the site is always bug- or error-free. Use at your own risk.
18. Pricing
All prices and delivery costs are listed in GBP (£) and include VAT at the applicable rate. Your bank may apply a currency conversion if paying from outside the UK.
19. Payment Security
Your payment is processed securely via [insert your actual provider]. We never store your payment details.
20. Stock Availability
If an item is out of stock, we’ll notify you as soon as possible and issue a refund within 30 days. Sadly, we can’t offer compensation for any disappointment.
21. Cancellation & Amendments
Once your order has been placed and confirmed, we’re unable to cancel or change it due to the handmade or personalised nature of our products.
22. Personalised Items
As per the Consumer Rights Act 2015, personalised items (including refused deliveries) are non-refundable unless faulty.
23. Order Refusal
We reserve the right to cancel an order if any Terms are violated—including misuse of promotions or giveaways.
24. Taxes & Duties
Customers are responsible for all local taxes, import duties, or tariffs as required by law.
25. Caring for Your Positive Penguin Piece
Every item from Positive Penguin—whether lovingly handcrafted or thoughtfully curated—deserves a little care to stay at its sparkly best.
To help you enjoy your piece safely and for as long as possible, we recommend:
- Keeping it dry and away from any lotions or potions.
- Storing it in a soft pouch or padded jewellery box.
- These are delicate items, not toys, so please treat them with care.
Important Safety Note: While our pieces are undeniably cute, they are not toys and are not suitable for small children. If purchased or gifted for a child, it is entirely at the buyer’s discretion and risk.
Positive Penguin is not responsible for injury, harm, or damage resulting from misuse or unsafe handling of our products.
Privacy Policy
1. Introduction
Welcome to ThePositivePenguin.co.uk. Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
2. Information We Collect
We may collect the following types of information:
- Personal details (such as your name, email, and shipping address) when you place an order
- Payment information, processed securely through third-party providers
- Website usage data, to help improve our services
3. How We Use Your Information
We use your information to:
- Process and fulfil your order
- Communicate with you about purchases or enquiries
- Enhance your experience on our website
4. Sharing Your Information
We will never sell your data or use it for unsolicited marketing.
We do not share your personal information with third parties, except as necessary to:
- Process payments
- Fulfil orders
- Comply with legal obligations
If you use a third-party payment provider (e.g. PayPal), your data will be subject to their privacy policy. We may also share your name, address, and phone number with our delivery partners to complete your order.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences via your browser settings.
6. Your Rights
You have the right to access, update, or request the deletion of your personal data. To do so, please contact: julie@thepositivepenguin.co.uk
7. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted here with a revised effective date.
8. Contact Us
For any questions about this policy, feel free to reach out at julie@thepositivepenguin.co.uk
Name of company
ThePositivePenguin.co.uk
Contact details
Julie@thepositivepenguin.co.uk